Wednesday, August 15, 2012

Internet Connection Problems Part 2

In the first part we dealt with the DSL light. In this section we are going discuss another of the modem's lights. This one is labelled Internet or sometimes PPP. Some earlier modems don't unfortunately have an Internet indicator. Now the DSL light tells us that the modem has successfully connected to the local exchange. It doesn't tell us that we actually have an internet connection. The Internet/PPP led does tell us this information.
If the light is on it means that the modem has an internet connection. It may flash from time to time, this just means that there is internet activity.

If the light is not on then this can be one of the following:


  • The username/password is wrong. Sometimes a power surge will cause the modem to reset itself. You   can remote onto the modem and check the username/password. 
  • There is a problem with the account. I see this quite a few times every few years. A client moves and keeps the same phone number also expecting the ADSL service to follow them. Or they were late paying and the service was disconnected.
If both lights are on and you still can't connect to the internet then the problem will most likely be between the computer and the modem.
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